Frequently asked questions
Questions about payment
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Yes, a deposit is applicable to vehicle rentals. You can pay for the rental of vans and cars in the mini category by debit card, for all other vehicles you will need a credit card.
The amount of the deposit depends on the rented vehicle and car class. And at Avis, you can reduce the amount of the deposit by lowering the deductible:
- for passenger cars, the minimum deposit is €250.00;
- for vans, the minimum deposit is €350.00;
- for trucks up to and including class T3OK, the minimum deposit is €750.00.
You pay the deposit at the location when you pick up the vehicle. This also applies to reservations made online or through the call center. Depending on the car class, you can pay the deposit in the following ways:
- Mini and Economy class; debit or credit card;
- Compact class (medium-sized car class); credit card;
- Intermediate and Standard classes (large car class); credit card
- Full Size, Premium, Luxury and Special class (large car class); 2 credit cards or 1 credit card and 1 debit card payment. All cards must be in the renter's name. This is also the main driver
- FVMR; debit or credit card;
- Passenger van (9 pers.); debit or credit card;
- Van; cash, debit or credit card;
- Truck; credit card.
Payment by debit card can only be made for vans and cars in the Mini class from our Amsterdam Overtoom branch; payment for other vehicles can only be made by credit card.
At our locations in Rotterdam (excluding the airport), Breda and Tilburg, up to the Compact class, payment can be made by debit card; payment for other vehicles can only be made by credit card.
Please note:
- At branches at airports, payment can only be made by credit card.
- Payment by debit card can only be made for vans and cars in the Mini class from our Amsterdam Overtoom branch; payment for other vehicles can only be made by credit card.
- At our locations in Rotterdam (excluding the airport), Breda and Tilburg, up to the Compact class, payment can be made by debit card; payment for other vehicles can only be made by credit card.
All cards must be in the name of the main driver. The following credit cards are accepted: VISA, Eurocard/Mastercard, Discover/Diners, UnionPay (CUP) and JCB.
Please note: Contactless credit cards and debit cards (such as Revolut and Bunq) are not accepted.
More information can be found in the video on paying a deposit when renting a car.
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A standard deductible applies to damage to the rental car. This is the amount (up to a certain maximum) that you have to pay for incidents such as a flat tire, denting the vehicle yourself, or the vehicle being dented by another party. If there is no damage, then you will not be charged. This is a reservation on your credit card, and we will take care of this when you come to pick up the car.
Often the deductible is deducted from the deposit. Avis offers the option to reduce this amount.
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You will receive the deposit back within a few days if the car is returned to us with a full tank and damage-free.
In the case of rentals abroad, this can take 15-30 days
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To get a good indication of the total cost of car rental, we recommend you use our online reservation module.
You can also have the exact cost calculated through our call center by calling +31 (0)88 - 900 55 55 or at any of our Avis locations.
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Yes, this surcharge applies to locations where operational costs are higher than operational costs at other locations. An airport fee of 40 euros is charged at Schiphol Airport and Rotterdam Airport.
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Yes for drivers under 25, a young person surcharge is charged.
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No, Avis does not charge a reservation fee for making a booking, whether through the call center or locations, or online.
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Various additional charges are generally explained on the left side of the invoice and normally relate to extra options/services you have requested/accepted at the time of rental. (e.g. child seat, relocation equipment, etc.)
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Yes, you can pay for the rental of vans and cars in the mini class by debit card, for all other vehicles you will need a credit card.
Please note:
At airport branches, you can only pay by credit card.
Only compact vans and cars in the Mini class can be paid by direct debit at our Amsterdam Overtoom location. Other vehicles can only be paid for by credit card.
At our locations in Rotterdam (excluding the airport), Breda and Tilburg, up to the Compact class, payment can be made by debit card; payment for other vehicles can only be made by credit card. What payment methods are accepted by Avis? At Avis Netherlands we accept the following payment methods:
- iDeal
- VISA
- Eurocard/Mastercard
- Applepay
- Bancontact
- Discover/Diners
- UnionPay (CUP)
- JCB
Please note: Contactless credit cards and debit cards (such as Revolut and Bunq) are not accepted.
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At Avis Netherlands we accept the following payment methods:
- iDeal
- VISA
- Eurocard/Mastercard
- Applepay
- Bancontact
- Discover/Diners
- UnionPay (CUP)
- JCB
Please note: Contactless credit cards and debit cards (such as Revolut and Bunq) are not accepted.
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If you booked through the international Avis.com website, you can select "Print your car rental invoice" under services. Once you have clicked on this, you can scroll down and select "Print an invoice".
Here, you can enter your last name and email address. The system displays the invoices issued on the card entered during the last 6 months. To obtain a copy of an invoice for reservations made through the national Avis.nl website, our call center or at one of our locations, please contact our call center at +31 (0)88 - 900 55 55. The call center can email you the invoice.
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If you booked your rental car through a travel agency or tour operator, contact them for these types of questions. Even if the subsequent charge was made by Avis. Your travel agent or tour operator then contacts the country where the car was rented directly. Your travel agent or tour operator will then answer your question.
If you made a reservation abroad through our call center or through our international Avis website, please send your question along with your rental and reservation details to customer.relations@avis.nl. We will process your query and aim to respond to your query within 5 business days.