Most common questions about fines

• Why are there administration fees for handling fines?

  The administration fee is to cover the work done for the handling of the fine and appealing the fine to the government. We send the issuing authority all address details provided upon pick up and they forward the fine to you for payment.

• Can I pay the fine directly to you?

  No. Fines cannot be paid to us directly. Once an appeal has been made the issuing authority will contact you directly.

• How can I pay the fine once it has arrived at my home address?

  On the fine delivered to your home address there are instructions on how to pay. Most important is to proceed with payment as soon as possible to avoid further additional costs. If the fine is not paid within the time limit it is possible you will be registered by the Dutch government.

• The fine is in Dutch, where can I find a translation

  Most of the websites of the issuing authorities have English translations on their website. The issuing authority is mentioned on the fine itself. The most common are: CJIB (Centraal Justitieel Incasso Bureau): https://www.cjib.nl/en City of Amsterdam: https://www.amsterdam.nl/en/parking/parking-fines/

• The address provided was not correct, will I still receive the fine? / Can you change the address (listed on the contract) to which the fine will be sent?

  The fine cannot be delivered if the address is incorrect. Please contact the issuing authority directly to discuss how to proceed payment or change your address details. Your rental company can no longer adjust this after the appeal has been made.

• How long does it take for the fine to be sent?

  This depends on the issuing authority but can take up to 8 weeks. IMPORTANT: You can only contact the authority after you have received your own traffic fine!

• Why was the fine issued?

  The reason for the fine can vary. Most fines we receive are for speeding or breaking parking regulations, however, other violations can also occur. The violation is noted on the fine in the portal. Here are a few translations of the most common traffic violations in Dutch and their translations:

  • Overschrijding maximum snelheid binnen bebouwde kom – Exceeding the speed limit within city limits
  • Overschrijding maximum snelheid op autosnelwegen – Exceeding the speed limit within highway limits.
  • Naheffingsaanslag – Insufficient payment of parking fees.

• I have received a mail to transfer money to you, why?

  If you have received an email to transfer money to the rental companies bank account it means that for whatever reason the credit card cannot be charged directly (credit card is expired/no funds etc). We ask you to transfer the money within 30 days.

• Can you charge the administration fee on a different credit card?

  We cannot change credit card details after the hire has already ended. The credit card presented upon pick up is the one we use because we have been able to verify who it belongs to. We cannot change the credit card details because of fraud sensitivity.

• I do not agree with the fine, can I appeal?

  To appeal, you will need an authorization. You can download this from our fines portal. Please click here and login with your licence plate and fine number (“beschikkingsnummer”) +click on “Mail machtiging”.

• I cannot access the fine through the portal, am I doing something wrong?

  Was the fine driven abroad? Then we may not be able to display a fine because we only receive a digital file. In that case, please wait until you receive the fine at home. In case of a Dutch traffic fine, please contact us at fine@avis.nl.