Frequently asked questions

Veelgestelde Vragen over Autohuur in Rotterdam

  • Yes, vehicle rentals are subject to a deposit. You can pay for the rental of vans and cars in the mini class by debit card. For all other vehicles, you will need a credit card.

    The amount of the deposit depends on the rented vehicle and car class. At Avis, it is possible to reduce the amount of the deposit by lowering the deductible:

    • for passenger cars, the minimum deposit is €250;
    • for vans, the minimum deposit is €350;
    • for trucks up to and including class T3OK, the minimum deposit is €750.

    You pay the deposit at the location when you pick the vehicle up. This also applies to reservations made online or through the call center. Depending on the car class, you can pay the deposit in the following ways:

    • Mini and Economy class; debit or credit card;
    • Compact class (medium-sized car class); credit card;
    • Intermediate and Standard classes (large car class); credit card
    • Full Size, Premium, Luxury, and Special class (large car class); 2 credit cards or 1 credit card and 1 debit card payment. All cards need to be in the renter’s name. This is also the main driver
    • FVMR; debit or credit card;
    • Passenger van (9 pers.); debit or credit card;
    • Van; cash, debit card, or credit card;
    • Truck; credit card.
    • Payment by debit card can only be made for vans and cars in the Mini class from our Amsterdam Overtoom branch; payment for other vehicles can only be made by credit card.
    • At our locations in Rotterdam (excluding the airport), Breda, and Tilburg, up to the Compact class, payment can be made by debit card; payment for other vehicles can only be made by credit card.

    Please note:

    At branches at airports, payment can only be made by credit card. Payment by debit card can only be made for vans and cars in the Mini class from our Amsterdam Overtoom branch; payment for other vehicles can only be made by credit card. At our locations in Rotterdam (excluding the airport), Breda, and Tilburg, up to the Compact class, payment can be made by debit card; payment for other vehicles can only be made by credit card. All cards need to be in the name of the main driver. The following credit cards are accepted: VISA, Eurocard/Mastercard, Discover/Diners, UnionPay (CUP), and JCB.

    Please note: prepaid credit cards and debit cards (or cards with prepaid features) cannot be used for the deposit or pre authorization. A regular credit card is required.

    More information can be found in the video on paying a deposit when renting a car.

  • No, a digital driver’s license is not sufficient to pick up a rental car.

  • Yes, that is possible. We offer you the opportunity to return the rental car after closing time. However, you remain liable for the rental car until an Avis employee can register the return of the car (opening time of the branch the next day). Please note that paid parking applies at some establishments.

    Please inquire about this with the given Avis branch or our call center by calling us at +31 (0)88 -900 55 55 about the conditions if you want to return the car outside of opening hours.