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Ging goed en vlot en duidelijk

Although I left the vehicle as I received it, my credit card was charged 1000 euros. When I asked the reason, I was told that there was a damage on the rim. However, although the damage mentioned is very small and insignificant, I proved that those scratches were also present when I bought the vehicle with the video image I took when I bought the vehicle and shared it with them. Despite this, there is still no refund. I have also made the necessary complaints to AVIS headquarters and I am still waiting for the result. If requested, I can share all the proving documents again. I demand an immediate refund of the unjustly received fee. Translated with DeepL.com (free version)

Vriendelijk en adequaat personeel.

Inleveren op Eindhoven Airport is absoluut onduidelijk. Was daar geïrriteerd over. Voelde echt waardeloos. Kon niks vinden op jullie website en heb AI om raad gevraagd. Die kon mij uitleggen wat te doen. Vanuit jullie kant onduidelijk wat ik moest doen.

Service van de medewerkers

Een nauwelijks zichtbaar krasje en de hele borg van 800 euro wordt ingehouden, zonder mogelijkheid er zelf een schade expert naar te laten kijken en zonder specificatie mbt werkzaamheden. Schande. Nooit meer AVIS.