Frequently asked questions

Find answers to your questions regarding your car rent at Avis. If you can not find your answer on this page, please contact us to help you further. You can reach our callcenter on working days between 08.00 AM and 06.00 PM (CET)

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Fines and procedures

Top 5 common questions about fines and procedures

  • The reason for the fine can vary. Most fines we receive are for speeding or breaking parking regulations, however, other violations can also occur. The violation is noted on the fine in the portal. Here are a few translations of the most common traffic violations in Dutch and their translations:

    • Overschrijding maximum snelheid binnen bebouwde kom – Exceeding the speed limit within city limits
    • Overschrijding maximum snelheid op autosnelwegen – Exceeding the speed limit within highway limits.
    • Naheffingsaanslag – Insufficient payment of parking fees.

  • Most of the websites of the issuing authorities have English translations on their website. The issuing authority is mentioned on the fine itself. The most common are: CJIB (Centraal Justitieel Incasso Bureau): https://www.cjib.nl/en City of Amsterdam: https://www.amsterdam.nl/en/parking/parking-fines/

  • This depends on the issuing authority but can take up to 8 weeks. IMPORTANT: You can only contact the authority after you have received your own traffic fine!

  • No. Fines cannot be paid to us directly. Once an appeal has been made the issuing authority will contact you directly.

  • To appeal, you will need an authorization. You can download this from our fines portal. Please click here and login with your licence plate and fine number (“beschikkingsnummer”) +click on “Mail machtiging”.